Understanding your invoices
Your invoices are accessible under My Account → Invoices.
What do the different invoice statuses mean?
An invoice goes through five possible statuses: pending, paid, cancelled, refunded or failed. Only the first and the last one call for action on your side.
| Status | Description |
|---|---|
| Pending | The invoice has been created and is awaiting payment |
| Paid | Payment has been confirmed |
| Cancelled | The invoice has been cancelled and is no longer due |
| Refunded | A refund has been issued |
| Failed | The payment has failed |
What does a By-Hoster invoice contain?
Each invoice shows its number, the detail of what you ordered and the total due.
- The invoice number (format: CTX-YYYY-MM-XXXX)
- The list of products/services ordered
- Any setup fees and the total due: By-Hoster is not subject to VAT, so no tax appears (mention "VAT not applicable, article 293 B of the French General Tax Code")
- The due date
- The payment method used
How do I download an invoice as a PDF?
From the invoice page, click "Download" to get the PDF, or "View PDF" to display it directly in your browser.
This PDF is the document to hand to your accountant: it carries all the legally required information.