Tracking and replying to a ticket

Where do I track the status of my support tickets?

Go to My Account → Support: the page lists all your tickets together with their status.

Click on a ticket to open the full conversation, message by message.

How do I reply to a support message?

Write your message in the reply field at the bottom of the conversation, attach files if necessary, and click "Reply".

You can also edit or delete your own messages.

You will receive an email notification for every support reply.

How do I close a ticket while sending my reply?

Use the "Close and reply" option at the bottom of the reply form: it sends your message and closes the ticket in one move.

It is the cleanest way to say "all sorted, thanks" without leaving an open ticket behind you.