Closing or reopening a ticket

How do I close a resolved ticket?

If your issue is resolved, you can close the ticket yourself, in two clicks:

1. Open the ticket
2. Click "Close ticket"

Closing a ticket does not erase it: the conversation remains readable in your list.

How do I reopen a closed ticket?

If the issue is not resolved after closure, you can reopen the ticket yourself:

1. Open the closed ticket
2. Click "Reopen"

How long can a ticket be reopened?

Seven days after closure, in the platform's default configuration.

Note: Reopening is only possible within 7 days of closure (configurable by the administrator). After this period, you will need to create a new ticket.

In that case, mention the number of the old ticket in the new one: support will find the history straight away.